Refund Policy

Last updated: 8/4/2026

This policy explains when and how you can request a refund on Bounty Bids. Payments are processed by Stripe and any refund is issued back to your original payment method.

Before the provider starts work

If you paid for a bid but the provider has not yet begun the job, contact the provider through in-app messages to cancel. If both parties agree, contact us and we will issue a full refund (minus any non-refundable payment processing fees where applicable).

After the job is complete

Once a job is marked complete and payout has been released to the provider, all sales are final except as required by law. If the work does not match the agreed scope, first try to resolve it directly with the provider.

Disputes

If you cannot resolve an issue with the provider, you may open a dispute by contacting us within 7 days of the completion date. Include the job ID, what was agreed, what actually happened, and any photos or messages that support your claim. We will review the evidence from both sides in good faith and may issue a full refund, a partial refund, or decline the request. Our decision is final for platform-mediated disputes; you may still pursue chargebacks with your card issuer.

Chargebacks

Filing a chargeback before contacting us may result in your account being suspended pending review. We cooperate with card issuers and provide transaction records as needed.

Platform fee

When a full refund is issued, the 5% platform fee is refunded as well. For partial refunds, the platform fee is prorated to the refunded amount.

Timing

Approved refunds are initiated immediately and typically appear on your statement within 5–10 business days, depending on your bank.

Contact

To request a refund or open a dispute, see the contact page and include your job ID.